*Please see English vesion below
*此職位為 AmazingTalker 集團下子公司：HiLink Co.，福利制度皆以 HiLink 制度為主。
公司簡介：
HiLink 是一間專注於遠距虛擬教學平台的新創公司，總部設於美國，客戶涵蓋全球教育、培訓公司。公司目前進行第二階段重建與擴張，重新建立位於台灣的營運團隊，目標是打造一支具備國際溝通力、產品理解力與客戶導向的核心團隊。
工作內容：
一、客戶關係維護
- 維繫與全球客戶（包含美國、亞洲及其他地區）的日常溝通。
- 協助新客戶完成 onboarding，提供線上培訓與產品使用指導。
- 定期召開客戶會議，跟進使用情況與回饋。
二、使用成效追蹤與續約推進
- 追蹤平台使用數據，辨識健康風險。
- 發掘 upsell 或 cross-sell 機會，與產品與銷售團隊協作。
- 協助年度續約流程與客戶滿意度評估。
三、支援協作與內部流程
- 與技術支援、PM 協作處理客戶回報問題。
- 整理 FAQ、SOP 與客戶使用手冊（中英對照）。
- 使用 Notion 管理客戶資料與溝通紀錄。
資格條件：
- 英文聽說讀寫流利（B2 以上），能與全球客戶進行視訊與書信溝通。
- 主動積極、有耐心且樂於協助他人解決問題。
- 至少 1 年以上 B2B SaaS、教育科技或客服／CS 經驗。
- 熟悉線上協作工具（如 Notion、Slack、Zoom、Google Workspace）。
- 有建立文件、簡報、流程優化經驗者佳。
薪資與福利：
- 月薪 NT$35,000～50,000（視經驗而定）
- 彈性工時
- 年終績效獎金與團隊獎勵方案
- 與國際團隊合作，參與北美與亞太教育科技產業實戰
*This position is with HiLink Co., a subsidiary of the AmazingTalker Group. All benefits are based on HiLink's policies and regulations.
Company Overview
HiLink is an innovative startup building a global virtual classroom platform designed for remote teaching and training. Headquartered in the United States, our clients include education and training organizations worldwide. We are currently entering a new phase of rebuilding and growth, focused on establishing a core Taiwan-based operations team with strong international communication skills, customer-centric thinking, and deep product understanding.
Role Responsibilities
1. Customer Relationship Management
- Maintain daily communication with global clients, including those in the U.S., Asia, and other regions.
- Guide new clients through onboarding, deliver virtual training, and provide usage support.
- Schedule regular check-ins with clients to follow up on feedback and product usage.
2. Account Health & Renewals
- Monitor platform usage data to identify risks and proactively improve retention.
- Identify upsell and cross-sell opportunities, collaborating with the product and sales teams.
- Support the annual renewal process and assist in evaluating client satisfaction.
3. Internal Collaboration & Support
- Work with tech support and PMs to resolve client-reported issues.
- Help develop FAQs, SOPs, and bilingual user guides (Chinese & English).
- Maintain organized customer data and communication records using Notion.
Qualifications
- Fluent in English (spoken and written) and comfortable communicating with global clients via video and email.
- Proactive, patient, and passionate about helping others solve problems.
- 1+ year of experience in B2B SaaS, edtech, or customer success/support roles.
- Familiar with online collaboration tools such as Notion, Slack, Zoom, and Google Workspace.
- Experience with documentation, process optimization, or training materials is a plus.
Compensation & Benefits
- Monthly salary: NT$ 35,000～50,000
- Flexible hours
- Year-end performance bonus and team-based incentives
- Opportunity to collaborate with international teams and gain hands-on experience in the U.S. and APAC edtech markets