AmazingTalker

*Please see English vesion below

*此職位為 AmazingTalker 集團下子公司：HiLink Co.，福利制度皆以 HiLink 制度為主。

公司簡介：

HiLink 是一間專注於遠距虛擬教學平台的新創公司，總部設於美國，客戶涵蓋全球教育、培訓公司。公司目前進行第二階段重建與擴張，重新建立位於台灣的營運團隊，目標是打造一支具備國際溝通力、產品理解力與客戶導向的核心團隊。

工作內容：

一、產品協作與開發時程管理

  • 協助 CEO 與產品團隊規劃與追蹤功能開發進度
  • 撰寫與整理產品需求文件（PRD）、回饋與優先級排序
  • 使用 Notion 或 Jira 等工具追蹤產品進展並產出報告

二、跨部門溝通與專案管理

  • 作為客服、支援與工程團隊之間的橋樑
  • 主持每週內部會議，落實責任分工與追蹤進度
  • 協助排除專案進展中各部門的溝通障礙

三、流程設計與營運優化

  • 協助設計並優化客服支援、功能上線、用戶導入等流程
  • 建立文件與內部 SOP，並協助導入工作流程工具
  • 支援前線團隊，並建立結構化的反饋與迴圈回報機制

資格條件：

  • 中英文書寫與口語溝通能力佳（B2 以上），能協調跨國團隊作業
  • 至少 2 年以上產品運營、專案管理或跨部門協作經驗
  • 熟悉 SaaS 產品與流程，具備 startup 或敏捷團隊經驗尤佳
  • 熟悉 Notion、Slack、Google Workspace，具 Jira 經驗者佳
  • 高度組織力與責任感，能獨立完成任務並驅動團隊進度

薪資與福利：

  • 月薪 NT$55,000 – NT$75,000（依經驗與能力）
  • 彈性上下班時間與遠端工作制度
  • 年度績效獎金與長期成長機會
  • 與全球產品與教育科技團隊直接協作

*This position is with HiLink Co., a subsidiary of the AmazingTalker Group. All benefits are based on HiLink's policies and regulations.

Company Overview

HiLink is an innovative startup building a global virtual classroom platform designed for remote teaching and training. Headquartered in the United States, our clients include education and training organizations worldwide. We are currently entering a new phase of rebuilding and growth, focused on establishing a core Taiwan-based operations team with strong international communication skills, customer-centric thinking, and deep product understanding.

Key Responsibilities:

1. Product Coordination & Roadmap Support

  • Work closely with the CEO and product team to manage feature delivery timelines.
  • Organize product requirement documents (PRDs), internal feedback, and prioritization workflows.
  • Track and report progress for ongoing product development using tools like Notion or Jira.

2. Cross-Functional Communication & Project Management

  • Act as liaison between customer success, support, and engineering teams.
  • Manage weekly internal meetings and ensure clear delegation of responsibilities.
  • Coordinate follow-ups on critical issues or blockers across functions.

3. Process Design & Operations Optimization

  • Co-develop internal SOPs for support ticketing, onboarding, and feature rollout.
  • Assist in setting up scalable documentation frameworks and workflow automation.
  • Support customer-facing teams with internal tools and structured feedback loops.

Qualifications:

  • Excellent written and verbal communication skills in English and Chinese.
  • 2+ years experience in product operations, project management, or customer-facing product delivery roles.
  • Familiarity with SaaS products and experience working with cross-functional teams.
  • Proficiency in Notion, Google Workspace, Slack; experience with Jira or project management tools is a plus.
  • Detail-oriented, highly organized, and comfortable working in a startup environment.

Compensation & Benefits:

  • Monthly salary: NT$55,000 – NT$875,000 (commensurate with experience)
  • Flexible working hours and hybrid/remote-friendly environment
  • Annual performance bonus and opportunities for long-term growth
  • Direct exposure to global product development in the education technology sector

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