AmazingTalker is an online tutoring platform that empower individuals to learn languages, subjects and music with online tutors. To date, we have nearly 8,000 registered tutors and 1.1 million registered users and has clocked in 5.5 million online course reservations. In 2022, we raised US$15.5 million in a series A funding round, led by CDIB Capital. Investors in the fundraise also include JAFCO Asia and 500 Global. We are ambitious to expand the business in Southeast Asia, Japan, Korea, Europe, and North America. If you want to know more about AmazingTalker's corporate culture and our team members, feel free visit our website.
We are currently recruiting a Customer Relationship Specialist. We believe that putting ourselves in customers' positions is the key to build the brand reputation of AmazingTalker. We have been constantly growing in a rapid pace, so that we aim to provide the most professional and considerable service toward our customer in order to establish the best user experience on our platform. As a result, we are looking for someone who is enthusiastic at performing customer service, is able to understand customers' needs in details, listens to users' feedbacks patiently, and is willing to take the responsibility to figure out the best solution to customers' problem
If you want to know more about AmazingTalker's corporate culture and our team members, visit our website at en.amazingtalker.com
The Customer Service Team is the front-line department of AmazingTalker that carefully observes and records user behavior and feedback. The team also represents an external contact window of AmazingTalker, communicating with users and conveying our core values. We have a sense of mission to enhance the brand image of AmazingTalker, do our best to improve the user satisfaction rate, and also enjoy the sense of achievement brought by solving problems for users.
As a Customer Relationship Specialist, you will be participating in customer service training programs and being led by senior colleagues to accumulate practical experience. You will assist the company in observing the behaviors and feedbacks of teachers and students on the platform, patiently putting yourself in customer's position to communicate and convey the core values of AmazingTalker.
The customer service team has to process hundreds of and thousands of messages every day, so you will need to prioritize your to-dos to properly arrange limited resources and time. At the same time, you will also need to have a keen sense of observation in order to find the problem in the user's narrative. Most importantly, you will also need to optimize existing processes and establish standard operation procedures, so that repetitive tasks can be completed in a more efficient manner.
The Customer Relationship Specialist of AmazingTalker is a position full of mission. If you yearn for the interaction between people, enjoy the sense of achievement through solving problems for users, we welcome you to join us and become a part of AmazingTalker!
In the first month, you will…
In the third month, you will…
★ This position is a pure customer service job position, there is no sales pressure.
If you have the following characteristics, you will love to join AmazingTalker:
Requirement
Desire
AmazingTalker 致力建立一個全方位的線上教學平台,讓任何人都可以找到最適合自己的家教,以不斷提昇線上教師收入為使命。始於 2017 年,目前平台上約有 8000 名教師、超過 100 萬名學生,以及進行 550 萬堂語言、升學等課程,橫跨 190 個地區。2020 年入選「親子天下」的【教育新創20+】,2021 年入選【AAMA台北搖籃計劃】,2022年獲得 A 輪募資 1550 萬美元,投資人包括中華開發資本、集富亞洲(JAFCO Asia)、500 Global。我們目標是成為台灣教育新創界第一間「獨角獸」,讓世界看見台灣。
歡迎你在應徵前到了解更多 AmazingTalker 的企業文化、人才特質、團隊成員見證等資訊。
想了解更多AT創辦故事/工作日常?
我們正在招募「客戶關係專員」,我們相信設身處地為用戶著想,是建立品牌口碑的關鍵。我們能夠持續成長,需要讓每位用戶得到專業和貼心的服務,讓他們在使用我們平台時得到最好的體驗。因此我們正在尋找對客戶服務工作充滿熱情、願意細心了解用戶需要、耐心傾聽用戶的回饋、並願意承擔責任為用戶的問題找出最佳的解決方法。
客服團隊是AmazingTalker第一線的使用者情報部門,仔細地觀察記錄使用者的行為與回饋;同時也代表著AmazingTalker的窗口,與使用者溝通並傳達我們的核心與價值,身負著要提升AmazingTalker品牌形象的使命感,不僅盡心提升用戶的滿意度,也享受為使用者解決問題而帶來的滿足感,讓用戶在平台上擁有絕佳的使用者體驗。
作為「客服專員」,您會參與客服培訓計畫,在資深同事帶領下累積實作經驗,能夠設身處地為用戶著想,以專業和耐心的態度對待每一位用戶,溝通並傳達AT的核心與價值。客服專員每日會處理數以百計則的訊息,你會需要安排事情優先順序,妥善安排有限資源和時間,同時也需要有敏銳的觀察力,能從使用者的敘述中找出問題點,快速解決用戶問題,同時也會優化現有流程、建立架構,使重複性的工作能以更有效率的方式完成。
AmazingTalker 的客戶關係專員是充滿使命感的工作,如果你嚮往人與人之間互動的工作、享受為用戶解決問題而帶來的滿足感、一同分享和用戶互動的點點滴滴,歡迎加入成為AmazingTalker的一份子!
1個月內,您將會:
3個月內,您將會:
★本職務僅為服務性客服工作,無推銷與業績壓力
如果你有以下特質,一定會喜歡加入 AmazingTalker
應徵條件
加分條件